The Map on the Wall was a Lie

A Practitioner’s Guide to the Work That Actually Happens

By Kris Neely

In The Map on the Wall Was a Lie, veteran consultant Kris Neely delivers an expert field-tested survival guide for true process improvement. Moving past static academic theory, this handbook teaches practitioners how to master SIPOC, uncover hidden shadow processes, navigate workplace politics, and achieve long-term operational alignment.